For
upcoming rental or Privilege For You program issues, call the
VIP member hotline provided in your welcome email for priority assistance. This service is available:
Upcoming rentals: Monday to Sunday, 8 AM – 7 PM
Other requests: Monday to Saturday, 8 AM – 10 PM; Sunday, 8 AM – 3 PM
Alternatively, submit an inquiry through the
Contact Us page for prompt handling.
If you have an issue with a vehicle you’re currently renting, contact
Europcar Roadside Assistance using the number provided in your rental agreement.
For pickup or return delays, as a Privilege For You VIP member, you benefit from the Late Arrival Service, ensuring your vehicle remains available at no extra charge. If you anticipate a delay, notify your rental agency so they can assist accordingly. 🚗