When will I get my deposit back?
Your deposit amount will be released after being invoiced (when the vehicle is checked back in at the station).
This may take between 3 to 10 working days depending on your card issuer. We hold the deposit amount as an authorisation only, taking it from the available balance but not as a physical transaction. When released, it will appear back in your available balance so you will not see it as a transaction.
Please contact your bank if it takes longer than 10 days to appear in your account or if you are unsure if the amount has been released into your account by this time.
For Australia, the general information can be found in Australia Deposit policy Here
This period could be different depending on the country of rental. This information can be found in the pages concerning the Specific Terms per country by clicking on this link |
Deposit Release Time compared to the situation:
You will have a different deposit release time compared to your situation.
- Please note that failure to adhere to the terms and conditions may lead to the utilization of the deposit.
- This could occur, for instance, in cases such as late returns or damages that may be invoiced up to the excess amount stipulated in the contract.
- It is essential to recognize that these examples are not exhaustive, and there may be other circumstances to take into account.
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You will have a different deposit release time compared to your situation:
| Situation | Deposit release time (after being invoiced) |
| Payment at return with the same payment card used for deposit | 4 working days |
| Payment at return with another mean of payment (cash, other payment card, etc.) than the payment card used for deposit | 4 working days |
| Prepayment with extras (fuel, add driver, etc) to pay at return with the card used for deposit | 4 working days |
| Prepayment with extras (fuel, add driver, etc) to pay at return with another mean of payment (cash, other payment card, etc.) than the card used for deposit | 4 working days |
| Prepayment without any extras, so no payment on the card used for deposit | 4 working days |
| You have initiated your rental, made a deposit and finally change your mind and cancel your rental | Up to 30 days |
Please contact your bank if it takes longer than 10 days to appear in your account or if you are unsure if the amount has been released into your account by this time.