How do I get assistance when a breakdown occurs?
Every effort is made to alleviate the likelihood of a vehicle breaking down, unfortunately there will be instances where a breakdown does occur.
To ensure that you receive the optimum level of service, a bespoke service has been specifically developed for Europcar with the breakdown service providers, available 24 hours a day 7 days a week.
👉 In order to obtain assistance when a breakdown occurs, the number for the breakdown’s assistance can be found in the contract or on the keys.
👉 Supply as many details as possible relating to the breakdown including the below:
- Registration number
- Make and model
- Colour (if known)
- Nature of fault
- Precise location of vehicle
- Contact number
- Whereabouts of keys
Service should be provided within an hour of the initial call being made.
However, there are some circumstances where it may take longer to attend. (eg.: adverse weather conditions, Bank holidays etc.)
The breakdown provider will advise the caller of the estimated time of arrival at the time of initial call.
If the towing services can, they will fix the car and let you go on your way.
However, if the breakdown cannot be fixed, they will tow the car to the nearest garage.
Prepare a written accident report / damage report. You will find a form for this in your vehicle documents or click here to download. The accident report or the damage report must in particular contain the name and address of the persons involved and any witnesses as well as the license plates of the vehicles involved and the responsible police station and the police file number. In addition, a sketch of the accident must be made. Submit the accident report and the sketch at the Europcar station. Even in the event of minor damage, such as scratches, you are obliged to prepare a written accident report and a sketch and hand them in at the Europcar station.