When it's possible, we will offer you to option of a car in a higher category than the one you booked, at no extra charge. Executive members are entitled to a one-car category upgrade.
Elite and Elite VIP members are entitled to a two-category upgrade. On some occasions, we may not have the correct cars available to offer you this free upgrade. This can often be the case if you have already booked a car in a higher category. You can see a guide to our vehicle categories here.
It's not possible to get a free upgrade on van or truck rentals, on a free weekend rental or on rentals over 14 days.
Need help ? Our support is awaiting to help you.