Home FAQ Bookings What is the Europcar Reservation Guarantee policy?

What is the Europcar Reservation Guarantee policy?

The Europcar rental location (pick up station) is required to provide, within a given "guaranteed period", the requested vehicle category as confirmed at time of booking. This is applicable if the named driver satisfies the rental requirements (minimum age, valid driving licence, etc.). 
If the vehicle category cannot be provided during this "guaranteed period", you will be offered alternative solutions within one hour after your arrival at the station at no additional cost.

One Hour Guarantee(*): If you did not provide Your Europcar Account details at time of booking, the Europcar rental location can only hold your vehicle up to one hour after the requested pick-up time.

Reservation Guarantee Hold (until station closing time): If you provided Your Europcar Account details and Driver ID at time of booking, a "Reservation Guarantee Hold" applies until the station closing time (or until 12 noon the following day for stations open 24 hours a day).

Please note that if you provided Your Europcar Account details but fail to cancel your reservation and fail to pick up the Vehicle on the day your rental is due to start, a cancellation charge or 'No Show' charge will be made to your Europcar Account to reflect the fact that we held the Vehicle for you without any rental transaction taking place.

This extended guarantee also automatically applies to prepaid reservations (reservations for which payment was made at the time of booking) and to Ready & First customers. (*) At airport and railway rental stations, the reservation is guaranteed for one (1) hour after the actual flight/train arrival time if the reservation has been quoted with a flight or train number.

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