Is it possible to Modify/Cancel my reservation after it is confirmed?
Modifying your booking
Yes, Europcar allows you to modify your reservation online after it is confirmed, provided it is done up to 2 hours prior to rental time. You simply need to click on the "View, modify, cancel your booking " link in 'My Account' section. To extend your current rental you must contact our Call Centre on 1300 13 13 90 at least 2 hours before the expiration of the rental period.
Cancelling your booking
You must give us at least 48 hours’ notice before the Rental Period is due to start. Wherever possible you should use the same communication channel to cancel your rental you used when booking the Vehicle, alternatively, you can contact Our Call Centre on 1300 13 13 90.
If you have prepaid your rental but:
- cancel giving us less than 48 hours’ notice before the Rental Period is due to start the prepaid amount will be refunded less a cancellation charge; or
- fail to cancel your reservation and fail to pick up the Vehicle the prepaid amount will be refunded less a 'No Show' charge.
If You have not prepaid Your rental but have lodged Your Europcar Account details with Us We will guarantee Your Vehicle until close of business on the day Your rental is due to start.
However, if you use this facility to guarantee your reservation and you:
- give Us less than 48 hours' notice of cancellation before the Rental Period is due to start; or
- fail to cancel Your reservation and fail to pick up the Vehicle on the day Your rental is due to start,
a cancellation charge or 'No Show' charge will be made to your Europcar Account to reflect the fact that we held the Vehicle for you without any rental transaction taking place.Important notice
Please note that you can only modify or cancel the reservations which you made online by yourself. You will not be able to amend online reservations made or modified by Europcar's Reservation Centre, by a Travel Agency, or reservations made using a different driver ID from the one you are using in your current session. You will receive a confirmation of amendment or cancellation by e-mail.
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